Support Policy

Our support policy is as follows:

At Epica, we are committed to providing the best possible support to our customers. Our support policy is designed to ensure that you receive the assistance you need in a timely and efficient manner. Here's what you can expect from our support team:

Contact Methods

We offer support via email, phone, and live chat during our regular business hours, which are Monday through Friday from 9:00 AM to 5:00 PM EST.

Response Time

Our support team is dedicated to responding to all inquiries within 24 hours during business days. If you contact us outside of business hours, we will get back to you as soon as possible on the next business day.

Urgent Assistance

If you need urgent assistance, please let us know and we will do our best to prioritize your request.

What We Can Help With

We are happy to assist with any questions or issues you may have regarding our products or services. If we are unable to resolve your issue, we will escalate it to the appropriate team for further assistance.

Feedback

We value your feedback and welcome any suggestions or ideas you may have for improving our products or services.

Contact Information

Thank you for choosing Epica. We are here to help and we appreciate your business.