Return Policy

Our return policy is as follows:

How to Request a Return

• You can request an exchange or refund by visiting the Returns Manager.
• To be eligible for a return, your item must be in its original condition with all tags attached.
• You will need to use the prepaid label provided to return your item to us.

Processing Time

Exchanges and refunds will be processed within 3-5 working days of receiving your return, depending on stock levels.

Exceptions

• Custom-made jackets are only eligible for exchange.
• Bespoke jackets are not eligible for refund or exchange.
• Engraving plates are customised per order and are not eligible for refund.
• Face coverings are non-returnable due to hygiene reasons.

Questions?

If you have any further questions or concerns, please don't hesitate to email us at info@epicaleather.com. We will do our best to assist you as efficiently as possible.

Important Notice

Please bear with us as we have reduced operations in our warehouse, which may cause delays in processing returns. We appreciate your patience and understanding.